Chat bots, now many companies replacing their human assisted chat service to chat bots. Chats bots will save time, money, efforts but it lost customers. For sales platform, chat bots kill the potential buyers. It will humiliate customer and create a bad impression about the after sales service. Our AI is not evolved to replace the human thoughts and action. Chat bots can use for support service, for leading an existing customer to the their knowledge base or articles or providing quick contact numbers etc.
Replacing human assistance for marketing will be foolish choice. Many e-commerce companies already tasted the sour from the chat bots. Now they are back to their human chat service for sales and marketing.
Why Human for chats ?
1, Chat service for quick and important resolution
2, It need human thoughts and action
3, It need immediate resolution
Why chat bots ?
1, It can answer quickly
2, All depend on the program and information
3, Repeat answer for similar questions
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